The Paper Store - Gift Shop in Fairfield, CT

The Paper Store

Overview

About

Location

Reviews

Overview

+1 203-368-1778
locations.thepaperstore.com
2255 Black Rock Tpke, Fairfield, CT 06825, USA
Hours

Monday 10:00 AM - 8:00 PM

Tuesday 10:00 AM - 8:00 PM

Wednesday 10:00 AM - 8:00 PM

Thursday 10:00 AM - 8:00 PM

Friday 10:00 AM - 8:00 PM

Saturday 10:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

The Paper Store Introduce

The Paper Store, located at 2255 Black Rock Tpke, Fairfield, CT 06825, USA, is a gift shop offering a variety of gifts and paper goods. While it offers gift items, it is not a traditional toy store.

Recent customer reviews indicate significant concerns regarding customer service at this location. Customers have reported instances of rude and unhelpful behavior from staff, including a manager, Savannah. One customer detailed a negative experience involving a delayed store opening, lack of apology, and refusal to assist with a time-sensitive purchase.

Additionally, there are complaints about the store's return policy, particularly regarding holiday items. Customers have reported inconsistencies between the store's actual practices and information provided on receipts or in-store displays, leading to dissatisfaction and lost purchases.

The reviews suggest a pattern of poor customer service and a lack of transparency regarding store policies, which has resulted in customer dissatisfaction and a stated intent to avoid future visits.

You can reach The Paper Store at (203) 368-1778 or +1 203-368-1778 for inquiries. However, potential customers should be aware of the reported customer service issues.

Location

Reviews

Feb 17, 2025

As a regular customer I went this past Sunday, heavy rain, no snow. They were to open at 10, didn't until 12. ALL other stores in area were open! Asked SAVANNAH why, rudely replied, w NO apology at all opening 2 hours late, no note on door, "I live far away, my safety comes first". Told her I was counting on getting an engagement gift I needed for that day, all other stores open, her reply "too bad". Was nothing but RUDE, I commented this is not a way to act toward a customer. Was there to return a gift as well, now no time for needed purchase, further interaction with her was nasty, zero attempt to create any customer service. All about her, nothing but scowl on her face. No concern for customer. Went to take a picture of her to file official complaint to executive office which I have (didn't trust her name was as she provided) literally screamed "get out of my store". UNBELIEVABLE!!! Further proof of her incompetence! She needs to be fired. Love the products but will not ever return if she remains as "manager" which she led me to believe she is. This is how a manager acts? or any employee? She cost you a customer and a purchase that day which would have been sizeable. Your other Google comments show RUDE RUDE RUDE customer service! You have a problem PAPER STORE!
Jan 18, 2025

Tried to return two unused ornaments, knowing that this would normally still be in the return period, and they refused to accept them with the receipt, saying that they can't be returned after Christmas. I have done so in this store before. According to the website that is indeed the policy which I looked up after I was turned away, however the receipt says to see the back of it for the return policy, and it is blank. It also was not prominently displayed with the ornament section last month. There is a totally lack of transparency in the process, now leaving me out the cost of my returns. That'll be the last time I come here, I'll just order from Hallmark's website from now on.
Dec 07, 2024

Rude, rude, rude employees. This group has no idea of what decent customer service is about. But they sure can yell and treat you like you are witless. I will never go back.
Nov 01, 2023

This was my second visit to this store. The first, last month, I shopped around the store and felt uncomfortably watched the whole time. Nobody greeted me when I entered the store, I was only greeted by and spoke with one employee halfway through my visit. This unfortunately was the same experience I had for my visit this week. This is the only location I’ve experienced this. On top of being watched by multiple employees like I was stealing, at checkout I had a coupon that specifically read “Save $3 when you purchase 3Hallmark cards $1.99 and above HOH 2023”. I picked out five cards and only one card cost less than $1.99. The associate at the counter would only take off $0.99 because that was my cheapest card. I tried disputing it and showed her exactly what the coupon stated, and even after acknowledging it, she would only take off the $.99 and not the $3 I was meant. Its not the price that bothers me, it’s the point that you should listen to the customer. I’ve worked for hallmark so I can say firsthand I know how stores like these should treat their customers. Never have been treated the way I have been here. I will not be returning to this location. 2 stars since I was still able to get the cards I needed.
Dec 24, 2018

They have everything for kids....squishies, beanie boos, hatchamils etc...just more expensive than Amazon

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Feb 17, 2025

As a regular customer I went this past Sunday, heavy rain, no snow. They were to open at 10, didn't until 12. ALL other stores in area were open! Asked SAVANNAH why, rudely replied, w NO apology at all opening 2 hours late, no note on door, "I live far away, my safety comes first". Told her I was counting on getting an engagement gift I needed for that day, all other stores open, her reply "too bad". Was nothing but RUDE, I commented this is not a way to act toward a customer. Was there to return a gift as well, now no time for needed purchase, further interaction with her was nasty, zero attempt to create any customer service. All about her, nothing but scowl on her face. No concern for customer. Went to take a picture of her to file official complaint to executive office which I have (didn't trust her name was as she provided) literally screamed "get out of my store". UNBELIEVABLE!!! Further proof of her incompetence! She needs to be fired. Love the products but will not ever return if she remains as "manager" which she led me to believe she is. This is how a manager acts? or any employee? She cost you a customer and a purchase that day which would have been sizeable. Your other Google comments show RUDE RUDE RUDE customer service! You have a problem PAPER STORE!

Jan 18, 2025

Tried to return two unused ornaments, knowing that this would normally still be in the return period, and they refused to accept them with the receipt, saying that they can't be returned after Christmas. I have done so in this store before. According to the website that is indeed the policy which I looked up after I was turned away, however the receipt says to see the back of it for the return policy, and it is blank. It also was not prominently displayed with the ornament section last month. There is a totally lack of transparency in the process, now leaving me out the cost of my returns. That'll be the last time I come here, I'll just order from Hallmark's website from now on.

Dec 07, 2024

Rude, rude, rude employees. This group has no idea of what decent customer service is about. But they sure can yell and treat you like you are witless. I will never go back.

Nov 01, 2023

This was my second visit to this store. The first, last month, I shopped around the store and felt uncomfortably watched the whole time. Nobody greeted me when I entered the store, I was only greeted by and spoke with one employee halfway through my visit. This unfortunately was the same experience I had for my visit this week. This is the only location I’ve experienced this. On top of being watched by multiple employees like I was stealing, at checkout I had a coupon that specifically read “Save $3 when you purchase 3Hallmark cards $1.99 and above HOH 2023”. I picked out five cards and only one card cost less than $1.99. The associate at the counter would only take off $0.99 because that was my cheapest card. I tried disputing it and showed her exactly what the coupon stated, and even after acknowledging it, she would only take off the $.99 and not the $3 I was meant. Its not the price that bothers me, it’s the point that you should listen to the customer. I’ve worked for hallmark so I can say firsthand I know how stores like these should treat their customers. Never have been treated the way I have been here. I will not be returning to this location. 2 stars since I was still able to get the cards I needed.

Dec 24, 2018

They have everything for kids....squishies, beanie boos, hatchamils etc...just more expensive than Amazon