For local users in Lake Grove, New York, looking for a dedicated "Toy Store Near Me" that specializes in LEGO products, The LEGO® Store is located at 518 Smith Haven Mall Space 08B, Lake Grove, NY 11755, USA. You can reach them by phone at (631) 485-8028 or mobile phone at +1 631-485-8028.
Customer reviews offer mixed feedback regarding the experience at The LEGO® Store Smith Haven Mall. The store is generally described as "really clean and well-organized," which many shoppers appreciate for ease of browsing and finding products. The staff is noted by one reviewer as being "nice," indicating that positive interactions do occur.
However, some customers have reported issues with the customer service. One reviewer recounted an experience where a staff member responded unhelpfully and with "attitude" when asked for recommendations for popular LEGO sets under $20 for a niece. The response was perceived as dismissive, suggesting that the staff could improve their approach to assisting customers, especially those who may be less familiar with LEGO products.
Another area of concern raised by a customer is the "Pick-a-Brick wall," a popular feature in LEGO Stores where customers can purchase individual LEGO bricks. The reviewer noted a perceived imbalance in the selection, with an abundance of less versatile pieces like "LEGO snowflakes" and a lack of more basic and commonly needed bricks such as 2x2, 2x4, and 1x6 pieces. This suggests that the availability of specific brick types in the Pick-a-Brick wall may be inconsistent with customer demand.
Additionally, a customer reported disappointment regarding the in-store custom LEGO character building experience, which apparently did not align with the options advertised on the LEGO website, offering only a "simple build your own" instead of the more extensive customization suggested online. This discrepancy led to a wasted trip for the customer.
While The LEGO® Store at Smith Haven Mall offers a wide selection of LEGO sets in a clean and organized environment, potential visitors should be aware of the reported inconsistencies in customer service, the potential for a less-than-ideal selection in the Pick-a-Brick wall, and possible differences between online and in-store custom building options. No specific promotional information was mentioned in the provided reviews.
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