Target

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Overview

  • +1 914-821-0012
  • www.target.com
  • 9 City Pl, White Plains, NY 10601, USA
  • Hours

    Monday 8:00 AM - 10:00 PM

    Tuesday 8:00 AM - 10:00 PM

    Wednesday 8:00 AM - 10:00 PM

    Thursday 8:00 AM - 10:00 PM

    Friday 8:00 AM - 10:00 PM

    Saturday 8:00 AM - 10:00 PM

    Sunday 8:00 AM - 10:00 PM

Target Introduce

Target, located at 9 City Pl, White Plains, NY 10601, is a department store offering a wide variety of products, including toys, household goods, clothing, and groceries. You can contact them at (914) 821-0012 or +1 914-821-0012.

However, customer reviews indicate significant concerns regarding the store's service and management. Several customers have reported long wait times, particularly at the returns and online order pickup desk, often attributed to understaffing. The in-store pickup process has been described as disorganized and inefficient, with customers expressing frustration over extended wait times and inconsistent service.

Accessibility of products is another area of concern, with customers noting that many items are kept behind glass doors, leading to further delays as they attempt to locate staff to open them. The general consensus among reviewers is that the store's management and customer service need improvement.

Customers have also pointed out that cashier lines are consistently long, often due to a limited number of open registers. Furthermore, there is an expectation for customers to use self-checkout, contributing to a sense of being underserved.

The overall atmosphere of the store has been described as disorganized, especially in high-traffic areas like the main entry. While Target offers a broad range of products, its service and management in the White Plains location have received considerable criticism from local shoppers.

In summary, while Target offers a wide range of goods, the White Plains location struggles with staffing, customer service, and store organization, according to recent customer reviews.

Location

Reviews

  • Feb 09, 2025

    Everything is behind glass doors. Then it takes st least 10 minutes to find someone to open those glass doors. Almost everyone who works here is not nice or pleasant or just doesn’t know anything. The lines for the cashier are ALWAYS ridiculously long. This is mostly because there are only ever 1-2 cashiers. Or they expect us to check ourselves out. So not only do I have to pay but, I have to do their jobs too. The store is ALWAYS a mess. Especially the main entry where the returns and online order pickups occur. Sad. The management of the White Plains location is horrendous. I would fire everyone and start over. It’s that bad. If there was ANYWHERE else similar to Target I would shop there without hesitation. Literally, the ONLY thing they have going for them is that they’re the only game in town. Again, sad. This Target should be ashamed.

  • Dec 23, 2024

    Tl;dr: Terrible in-store pick-up & bare bones skeletal service desk staff (1 person!) during the holiday season. Be sure to complain loudly to get staff to actually serve you, but be prepared that the service will still be terrible. Ordered in store pick-up and was there at 11:51 am today, when pickup lines were listed as "low" on the app. When I got there, there was one long line at the returns & pick-ups desk, and only one young girl helping customers behind the desk. Note that the whole time I was there (a wasted 25-30 min total) there was another employee behind the desk, an old lady simply scanning items from a mountain of clutter and letting NOT ONE but TWO lines of angry customers build up. 5 minutes after I arrive, someone asks if there is a separate pick-up line, and suddenly half a dozen people are in a new line to the side with no employee helping them or promised to arrive anytime soon. The only employee there says she'll have to switch between the 2 lines. She continued to working through the first line and ignoring the second cashierless line entirely. That was until of course it was finally my turn. Young cashier tells me that she can't do pick-ups and that there's a separate line for that. I explain that there was only one line when I arrived 10 min prior, and that there is still only one cashier working. Then the woman who started the pick-up line (and got there 5 min after me) continued asking about the second register, so the young girl suddenly "switched" to the other line, for the first time, and did in fact take care of her pick-up order. EVEN THOUGH SHE JUST TOLD ME SHE COULDN'T DO PICK-UPS. EVEN THOUGH I WAS THERE BEFORE THE CUSTOMER SHE PRIORITIZED. Maybe it was because that customer complained more vocally. Moral: Be prepared to COMPLAIN LOUDLY BECAUSE IT'LL DRASTICALLY IMPROVE YOUR SERVICE LEVELS, which will still be terrible. The young girl tells me she can't work on multiple pick-up bar codes at once, disappears for 10-15 min, comes back with 2 items, says she needs to find one more time, disappears for another 5-10 min. The other customer (who she was "helping") leaves. The short manager finally finishes working through the first line, then got to me. Young employee returns with another item while the 'manager' was helping me, and slowly moves around behind the desk, processing that the other customer left, while the line continued to grow. Target's inadequate staffing levels were not helped by the complete lack of any sense of urgency from what 1-2 employees were actually 'helping' customers in this high traffic department. It felt like waiting in line at the post office. Overall disgraceful, demoralizing shitshow

  • Mar 11, 2025

    What i don't like about target. Is the fact they let people go in and buy out the entire shelf and don't leave anything for anyone else. To have people flip products 3 to 4x the amount. There should be a lock system on trading cards and limits on them. Pokemon hobby had been ruined by scalpers.

  • Jan 01, 2025

    If I can help it, I try to do as much brick and mortar shopping as I can. I had a short amount of free time and used it to run in and grab a few things I have been needing. At 4 pm on new year's day there was one person working the check out. After waiting over 5 minutes for one person to check out and noting there were 4 more people in front of me, I realized I wouldn't have time to wait and ditched my cart. I passed three people in red shirts chatting on my way out. I guess I will be ordering from Amazon instead.

  • Feb 01, 2025

    This Target is extremely ghetto. Every time I come here there are teens fighting, stealing, & playing in the store. There is NEVER enough employees on the floor to help and the ones who are barely speak English. The front end manager Alexander has horrible customer service! 0 out of 10 stars would not recommend!

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