For local users in Woodland Park, NJ, Shadow Hobbies is located at 1012 McBride Ave, Woodland Park, NJ 07424, USA. They can be contacted at (973) 689-6442 or via mobile at +1 973-689-6442.
Customer reviews for Shadow Hobbies present a mixed view, with strong positives in customer service balanced against concerns about pricing and payment policies. One reviewer praised the "great customer service" from a young employee, noting their helpfulness and lack of sales pressure. They also commented on the shop being well-stocked, with a mix of new and older, discontinued models, and mentioned a cool-looking slot car track.
However, another reviewer pointed out that while some items are priced fairly, most are overpriced. They provided a specific example of a charger being sold for nearly $10 more than its direct price from the manufacturer and other sellers.
A significant concern was raised about a sign at the register indicating a fee for using cards starting in 2025, which the reviewer found to be "crazy" and bad business practice, even if not illegal. They suggested incorporating the fee into the pricing model instead of adding it on top.
On the positive side, another reviewer focused heavily on the customer service, describing the owner as polite, understanding, and willing to go out of his way to get items for customers. They appreciated his knowledge and the enjoyable conversations they had. This reviewer stated that customer service was so good that they were willing to travel further to shop at Shadow Hobbies, despite a closer alternative.
Based on these reviews, Shadow Hobbies offers a selection of hobby items, including model cars, kits, and slot cars, with a mix of newer and older inventory. The customer service, particularly from the owner, is a strong point, with praise for helpfulness, knowledge, and a positive attitude. However, potential customers should be aware of reported issues with pricing, where some items may be more expensive than elsewhere, and the stated future policy regarding card payment fees.
Local users who prioritize excellent customer service and are interested in hobby items might find Shadow Hobbies worth visiting, but it would be prudent to compare prices on specific items and inquire about the card payment policy.
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