Reeves International Inc - Toy Distribution and Customer Service Concerns

Reeves International Inc

Overview

About

Location

Reviews

Overview

+1 973-694-5006
www.reevesintl.com
14 Industrial Rd, Pequannock Township, NJ 07440, USA
Hours

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

Reeves International Inc Introduce

Reeves International Inc, located at 14 Industrial Rd, Pequannock Township, NJ 07440, is a company that distributes toys. While it falls within the broader context of the "Toy Store Near Me" category due to its involvement with toys, it is important to note that customer reviews highlight significant concerns regarding their customer service.

Based on customer feedback, Reeves International Inc. has received negative reviews regarding their handling of returns and customer communication. Customers have reported difficulties in getting responses to inquiries and issues with receiving refunds. Specific complaints include:

Lack of response to customer service inquiries via email and phone after an initial response.
Delays and difficulties in processing returns and issuing refunds.
Concerns regarding the company's return policies and procedures.
Reports of rude or unhelpful customer service representatives.
Issues with receiving duplicate items.
Lack of included return and packing slips with shipped items.

Customers have also mentioned reporting the company to the Better Business Bureau (BBB) due to these issues. It appears that while the company is responsive to order placement, there are significant problems with post-purchase customer service.

For contact, Reeves International Inc. can be reached at (973) 694-5006 or +1 973-694-5006. Potential customers should be aware of the reported customer service issues before making a purchase.

Location

Reviews

Jan 06, 2025

I returned an Advent calendar of which this company received on December 2. I sent an email to inquire how to return as my daughter had already purchased it for my granddaughter. They replied with a return number and address. I paid 12.00 for shipping. The email on how to return the item is the only email they replied to. I've sent many emails and tried to call since and have gotten no response nor have I received my money. It's been 5 weeks. This company will only answer the phone if you are ordering, they will NOT answer for customer service. I have reported them to the BBB. I suggest everyone else do the same.
Feb 29, 2024

I had a very unpleasant customer service experience with Reeves international. First of all you should be including packing and return slips when you ship a package for smooth returns. Since no packing and return slip was included I had to email reeves to request a return label. Where is the return label I requested? It wasn’t emailed to me, are you direct mailing it to me? Secondly, your customer service representative who responded was extremely rude, & I quote direct from her email “ We will send you a return label this time only.” Excuse me? You’ll send me a return label this one time only? Please enlighten me to your return policy which I understand is if an item is unopened you’ll return it. Does reeves international condone this attitude & philosophy? Maybe don’t send me duplicate items & I won’t need to return the duplicate item.
Jan 24, 2024

Breyer Horses are lovely, but this company selling them is terrible. Their customer service is beyond awful. They don’t respond in a timely fashion, and do not have a customer centric attitude. I ordered something from them that took over a month to receive. They did not correct the pricing on the item and did not even apologize for the delay. I won’t ever order from this company again.
Aug 08, 2022

I have collected Breyer Model Horses since I was 4 years old in 1969. That is over 50 years. As a Child growing up here in Canada, finding Breyers is not as easy as in the USA. After getting married in 1989, we went to Florida for our Honeymoon. What did I want to do? Find Breyers, and I did. It is amazing how these plastic horses can make someone so happy. Now, 53 years later, I have a collection of over 500 or so Breyer models. Of all sizes, from tiny Stablemates and Minny Whinnys to the Traditional ones that I cherish with all of my heart. I want to send a HUGE shoutout to the FABULOUS Customer Service that I receive from Christine at Breyer. She always goes over and above the Norm when it comes to CS. THANK YOU Chris for the amazing service. YOU ROCK. Leslie in Canada :)
Dec 22, 2020

If I could leave zero stars I would! I ordered 3 items from this company July 10th, 2020 and still have not received the items I have called, emailed, and get the run around that my concerns will be escalated to management and someone will call me and no one ever does!!!! These items were Christmas presents for my daughter that she will never receive and now my daughter will have nothing under the tree for Christmas thanks to reeves breyer! Thanks for ruining our Christmas and thanks for taking money from me while I'm at rock bottom!

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Jan 06, 2025

I returned an Advent calendar of which this company received on December 2. I sent an email to inquire how to return as my daughter had already purchased it for my granddaughter. They replied with a return number and address. I paid 12.00 for shipping. The email on how to return the item is the only email they replied to. I've sent many emails and tried to call since and have gotten no response nor have I received my money. It's been 5 weeks. This company will only answer the phone if you are ordering, they will NOT answer for customer service. I have reported them to the BBB. I suggest everyone else do the same.

Feb 29, 2024

I had a very unpleasant customer service experience with Reeves international. First of all you should be including packing and return slips when you ship a package for smooth returns. Since no packing and return slip was included I had to email reeves to request a return label. Where is the return label I requested? It wasn’t emailed to me, are you direct mailing it to me? Secondly, your customer service representative who responded was extremely rude, & I quote direct from her email “ We will send you a return label this time only.” Excuse me? You’ll send me a return label this one time only? Please enlighten me to your return policy which I understand is if an item is unopened you’ll return it. Does reeves international condone this attitude & philosophy? Maybe don’t send me duplicate items & I won’t need to return the duplicate item.

Jan 24, 2024

Breyer Horses are lovely, but this company selling them is terrible. Their customer service is beyond awful. They don’t respond in a timely fashion, and do not have a customer centric attitude. I ordered something from them that took over a month to receive. They did not correct the pricing on the item and did not even apologize for the delay. I won’t ever order from this company again.

Aug 08, 2022

I have collected Breyer Model Horses since I was 4 years old in 1969. That is over 50 years. As a Child growing up here in Canada, finding Breyers is not as easy as in the USA. After getting married in 1989, we went to Florida for our Honeymoon. What did I want to do? Find Breyers, and I did. It is amazing how these plastic horses can make someone so happy. Now, 53 years later, I have a collection of over 500 or so Breyer models. Of all sizes, from tiny Stablemates and Minny Whinnys to the Traditional ones that I cherish with all of my heart. I want to send a HUGE shoutout to the FABULOUS Customer Service that I receive from Christine at Breyer. She always goes over and above the Norm when it comes to CS. THANK YOU Chris for the amazing service. YOU ROCK. Leslie in Canada :)

Dec 22, 2020

If I could leave zero stars I would! I ordered 3 items from this company July 10th, 2020 and still have not received the items I have called, emailed, and get the run around that my concerns will be escalated to management and someone will call me and no one ever does!!!! These items were Christmas presents for my daughter that she will never receive and now my daughter will have nothing under the tree for Christmas thanks to reeves breyer! Thanks for ruining our Christmas and thanks for taking money from me while I'm at rock bottom!