Matty's Toy Stop: A Toy Store in Floral Park, NY

Matty's Toy Stop

Overview

About

Location

Reviews

Overview

+1 516-358-4010
www.mattystoystop.com
19 Covert Ave, Floral Park, NY 11001, USA
Hours

Monday Closed

Tuesday 11:00 AM - 5:00 PM

Wednesday 11:00 AM - 5:00 PM

Thursday 11:00 AM - 5:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 10:00 AM - 4:00 PM

Matty's Toy Stop Introduce

For local users in Floral Park, NY, Matty's Toy Stop is located at 19 Covert Ave, Floral Park, NY 11001, USA. They can be contacted at (516) 358-4010 or via mobile at +1 516-358-4010.

Customer reviews for Matty's Toy Stop present a mixed experience. One customer who visited to purchase Pokemon items described it as a "nice toy store" and indicated they would return. This suggests that the store offers a pleasant environment and a selection of toys that meet customer needs, at least in some cases.

However, another customer reported a negative experience regarding customer service. They visited the store twice and noted that the staff behind the counter did not acknowledge their presence upon entering. While they made a small purchase on the first visit, they felt unacknowledged, and on a subsequent visit, they observed preferential treatment towards a customer who appeared to be a local and frequent shopper. This customer also mentioned that the receipt machine was faulty, making it difficult to read the purchase details. Due to this experience, they stated that Matty's Toy Stop is "off their radar" and favorably compared the customer service at another toy store in a nearby location.

Based on these reviews, Matty's Toy Stop is a physical toy store in Floral Park that carries items like Pokemon. While some customers find it to be a nice store, there are concerns about the consistency of customer service, particularly regarding acknowledgment and potential preferential treatment. The issue with the receipt printer is also a point of feedback.

Local users considering Matty's Toy Stop might want to be aware of the reported inconsistencies in customer service. While the store may offer the desired toys, the experience could be influenced by the staff interactions. If customer service is a high priority, this is something to keep in mind. It might be beneficial to visit the store and observe the environment and service firsthand.

Location

Reviews

Aug 28, 2020

I brought my son in today for some Pokemon. This is a nice you store, we will be back.
Nov 30, 2023

This past weekend I went to this location with my grandsons to do the Santa wish list walk through. There were 2 women behind the counter who never even lifted their heads to greeted us as we entered the store I did make a small purchase (how can you bring kids to a toy store and not get a little something)and again never an acknowledgment. I did return the following day to get the toys the boys had been looking at only to see the prices, I walked out and again there was not acknowledgment of me being in the store but the women being cashed out was greeted very graciously. Must be a local and a frequent customer. Over the years I have shopped at this local but it was always during the week and never had any issues like this. I do shop at Fun Stuff Toys in Seaford and all the people there are absolutely wonderful. As soon as you enter the store the girl behind the counter greets you. This Matty’s location is definitely off my radar. They also need to do something with their machine that prints receipts. You can barely see what you purchased or the amount you paid.
Dec 18, 2023

I was here to grab a quick gift for my nephew. The staff were very kind and they also offer free gift wrapping! How awesome!
Jan 19, 2020

Nice local toy store, a little pricey and has a lot of old school Toys as well.
Oct 24, 2021

My granddaughter always cons me into going here when she visits. A great mom and pop with a nostalgic feel. Little pricey, however, I do not mind paying. My granddaughter actually gets to go to a toy store to buy a toy and not online or at a big box chain.

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Aug 28, 2020

I brought my son in today for some Pokemon. This is a nice you store, we will be back.

Nov 30, 2023

This past weekend I went to this location with my grandsons to do the Santa wish list walk through. There were 2 women behind the counter who never even lifted their heads to greeted us as we entered the store I did make a small purchase (how can you bring kids to a toy store and not get a little something)and again never an acknowledgment. I did return the following day to get the toys the boys had been looking at only to see the prices, I walked out and again there was not acknowledgment of me being in the store but the women being cashed out was greeted very graciously. Must be a local and a frequent customer. Over the years I have shopped at this local but it was always during the week and never had any issues like this. I do shop at Fun Stuff Toys in Seaford and all the people there are absolutely wonderful. As soon as you enter the store the girl behind the counter greets you. This Matty’s location is definitely off my radar. They also need to do something with their machine that prints receipts. You can barely see what you purchased or the amount you paid.

Dec 18, 2023

I was here to grab a quick gift for my nephew. The staff were very kind and they also offer free gift wrapping! How awesome!

Jan 19, 2020

Nice local toy store, a little pricey and has a lot of old school Toys as well.

Oct 24, 2021

My granddaughter always cons me into going here when she visits. A great mom and pop with a nostalgic feel. Little pricey, however, I do not mind paying. My granddaughter actually gets to go to a toy store to buy a toy and not online or at a big box chain.