Kohl's

For many New Yorkers in the Fayetteville area, **Kohl's** at Towne Center has long been a familiar name when it comes to department store shopping. It's a place where you can typically find a wide array of products, from fashionable apparel for the whole family to essentials for your home, and even the latest in beauty. While, like any large retailer, experiences can vary, our local Kohl's strives to offer a comprehensive shopping solution, aiming to provide both variety and value to the community. It’s a convenient stop for those moments when you need a specific item "in a pinch" or are looking to refresh your wardrobe and living space.

Kohl's has historically positioned itself as a destination for national brands alongside its own private labels, often enticing shoppers with a robust system of sales, coupons, and Kohl's Cash rewards. This approach aims to make quality merchandise more accessible, allowing local shoppers to find items that fit their style and budget. Our Fayetteville location, situated prominently within Towne Center, is designed to be a one-stop shop for a variety of needs. While some customers have noted challenges with merchandise organization or specific policy complexities, the store also receives high praise for its "very pleasant and more than willing to help" employees. This dedication to customer service, exemplified by individuals like Eric and Matthew who go above and beyond to assist, truly highlights the store's commitment to ensuring a positive shopping experience for us, the local New York community. The presence of a Sephora inside Kohl's also elevates its offering, providing access to prestige beauty brands right here in our neighborhood.

The **Kohl's** store in Fayetteville is conveniently located at **TOWN CENTER, 100 Towne Dr, Fayetteville, NY 13066, USA**. This address places it squarely within the bustling Towne Center shopping plaza, a well-known and easily accessible retail destination for residents across Fayetteville and the wider Central New York region. Towne Drive is a key artery within the plaza, ensuring straightforward navigation to the store.

Being part of a large shopping center provides significant advantages in terms of accessibility. There is typically ample parking available, which is crucial for a department store where shoppers might spend a considerable amount of time and purchase multiple items. The location within Towne Center means that Kohl's is often part of a larger shopping trip for many New Yorkers, allowing them to visit other stores or grab a meal in the same vicinity without needing to move their car. Its prominence within the plaza makes it easy to spot and reach. The store generally operates with extensive hours, being open Monday through Thursday from 9:00 AM to 10:00 PM, Fridays from 9:00 AM to 7:00 PM, and Saturdays from 9:00 AM to 10:00 PM, and Sundays from 9:00 AM to 9:00 PM. These generous hours provide flexibility for shoppers with diverse schedules, further enhancing its suitability for our local community.

• **Apparel for All Ages:** Kohl's offers a wide selection of clothing, shoes, and accessories for women, men, and children. This includes national brands as well as Kohl's exclusive private labels.

• **Home Goods:** The store stocks a variety of home products, including small electrics, bedding, bath essentials, kitchenware, decor, and luggage, catering to various household needs.

• **Sephora at Kohl's:** A significant feature is the "Sephora at Kohl's" beauty department, offering a curated selection of prestige makeup, skincare, haircare, and fragrance brands. Sephora-trained Beauty Advisors are available for consultations.

• **Online Order Pickup (BOPUS):** Customers can place orders online and choose the "Buy Online, Pick-Up in Store" (BOPUS) option, saving on shipping and allowing for convenient, quick collection, typically ready within 2 hours.

• **Amazon Returns:** Kohl's provides a convenient service for Amazon returns. Customers can drop off their eligible Amazon items at the store, and Kohl's will pack, label, and ship them for free.

• **Kohl's Rewards Program:** The store offers the Kohl's Rewards program, where members earn Kohl's Cash on every purchase. This system provides additional savings and exclusive offers.

• **Gift Registry:** Kohl's offers a baby registry service, helping expectant parents manage their gift lists.

• **Self-Checkout:** For a quicker shopping experience, the Fayetteville store provides self-checkout kiosks, with staff readily available to assist if needed.

• **Flexible Return Policy:** Kohl's generally offers a generous return policy, accepting most returns with or without a receipt within a specific timeframe (e.g., 180 days for most items, 30 days for premium electronics/watches and Sephora products in new/gently used condition).

• **Dedicated & Helpful Staff:** A standout highlight, as consistently praised by customers, is the presence of "very pleasant and more than willing to help" employees. Specific shout-outs to individuals like Eric and Matthew demonstrate a proactive and problem-solving approach, even for complex tasks like locating packages in different areas of the store. This commitment to customer assistance significantly enhances the shopping experience.

• **Neatly Displayed Items (Often):** While some customer feedback points to disarray in clothing sections, other recent reviews highlight "Items displayed very neatly." This suggests an effort to maintain an organized and visually appealing store, which makes Browse and finding items easier.

• **Easy-to-Read Pricing and Signage:** Customers appreciate that "Items marked well, and signs easy to read and figure pricing." Clear and transparent pricing is a key feature that helps shoppers understand promotions and make informed decisions.

• **Efficient Self-Checkout with Assistance:** The availability of self-checkout is a modern convenience, and the assurance that "always someone there to assist if needed" means shoppers aren't left struggling, combining efficiency with support.

• **Active Management Support:** The observation that "Managers are always ‘stepping’ in to offer assistance in any way they can" reflects a hands-on management approach, ensuring that customer needs are met and store operations run smoothly. This reinforces a positive service culture.

• **Inclusion of Sephora at Kohl's:** The integration of a Sephora beauty hub within the store is a major draw, offering local shoppers access to high-end makeup, skincare, and fragrance brands without having to visit a standalone Sephora store.

• **Kohl's Cash and Coupon System:** While sometimes perceived as complex, the Kohl's Cash and coupon policy is a core feature designed to offer significant savings, rewarding loyal customers with opportunities for deeper discounts on a regular basis.

**Address:** TOWN CENTER, 100 Towne Dr, Fayetteville, NY 13066, USA

**Phone:** (315) 637-5880

For New Yorkers in Fayetteville, **Kohl's** at Towne Center is a deeply suitable and highly valuable local department store, particularly for those who appreciate dedicated customer service and the thrill of a good deal. While the nature of large retail can sometimes lead to minor inconsistencies in merchandise presentation, the consistent praise for its "very pleasant and more than willing to help" employees, including shout-outs to individuals like Eric and Matthew, underscores a strong commitment to the shopper. This focus on helpful staff makes a significant difference, especially when navigating a large store or needing assistance with specific requests.

The store's strategic location within the bustling Towne Center, complete with ample parking and extensive operating hours, ensures it's always a convenient stop for our community. The blend of national brands, private labels, and the highly popular "Sephora at Kohl's" beauty experience means that residents have access to a wide array of products—from fashion and home goods to prestige beauty—all under one roof. The transparent pricing and readily available assistance at self-checkout further enhance the efficiency of a shopping trip. For locals who are keen to leverage promotions like Kohl's Cash, enjoy diverse product offerings, and value a supportive shopping environment, the Fayetteville Kohl's stands out as an integral part of our retail landscape, proving to be "Another great shopping experience as usual" for many in our New York community.