Giggles in Hyde Park: A Store with Mixed Reviews on Service and LGBTQIA+ Inclusivity

Giggles in Hyde Park

Overview

About

Location

Reviews

Overview

+1 845-229-2200
www.giggles.com
3969 Albany Post Rd, Hyde Park, NY 12538, USA
Hours

Monday 10:00 AM - 8:30 PM

Tuesday 10:00 AM - 8:30 PM

Wednesday 10:00 AM - 8:30 PM

Thursday 10:00 AM - 8:30 PM

Friday 10:00 AM - 9:00 PM

Saturday 10:00 AM - 9:00 PM

Sunday 11:00 AM - 7:00 PM

Giggles in Hyde Park Introduce

For local users in Hyde Park, NY, Giggles is located at 3969 Albany Post Rd, Hyde Park, NY 12538, USA. They can be contacted at (845) 229-2200 or via mobile at +1 845-229-2200.

Customer reviews for Giggles in Hyde Park present a polarized view of the store. One reviewer, who hadn't visited in a while, noted significant positive changes, particularly in the store's organization, which they attributed to an employee named Jennifer. They described Jennifer as extremely sweet, friendly, hardworking, and knowledgeable, highlighting her exceptional customer service and multitasking abilities. This reviewer strongly recommended shopping at Giggles due to Jennifer's positive impact.

However, another reviewer had a very negative experience, especially as a member of the LGBTQIA+ community. They reported that the selection of products geared towards their community was extremely limited and significantly overpriced compared to online sources and other stores. This reviewer also claimed that the staff became unhelpful and unfriendly once they realized the customer was not heterosexual and cisgender. They mentioned encountering hostility when asking questions about products. Additionally, they pointed out a no-phone policy that prevents customers from looking up product materials for safety, which is concerning given their observation that some toys sold might not be made from body-safe materials. This reviewer stated that their negative experiences were consistent across multiple Giggles locations and concluded that the store does not cater to or welcome LGBTQIA+ customers.

Giggles in Hyde Park is an adult novelty store that sells related products. Based on customer reviews, the environment and service can be inconsistent. While some customers have found the store well-organized with helpful and friendly staff, particularly Jennifer, others, especially those from the LGBTQIA+ community, have reported unfriendly and unknowledgeable staff, a limited and overpriced selection of relevant products, and concerns about product safety due to a no-phone policy.

Local users in Hyde Park, NY, considering visiting Giggles, should be aware of the mixed reviews. If you are looking for a store with a potentially well-organized environment and helpful staff (specifically mentioning Jennifer), you might have a positive experience. However, individuals from the LGBTQIA+ community should be aware of reports of limited selection, higher prices, and unwelcoming staff, which may make it a less suitable shopping destination.

Location

Reviews

Feb 19, 2024

Giggles has made so many changes since I’ve been in there which was a long time ago and when I first went in a couple months ago the store actually looks great and the woman Jennnifer that works there is the one who made it that much better it’s so organized now I can find what I’m looking for instantly plus if I have any questions or need any help Jen is on top of it as she’s multi tasking taking care of other customers and unboxing shipments that had come in, she’s an extremely sweet, friendly & hardworking and an amazing asset to this store and should be recognized for all she does and her kind customer service! Also just wanna add that when I decided to stop in to check what new things had come in an I was greeted by a new girl I never saw an she was being so unfriendly, unhelpful, and was very unknowledgeable, the flower I was interested in I had asked if it took batteries or if it’s rechargeable and I got “I don’t know” in a smirky rude don’t bother me attitude and it was a simple question to check for me, but nope! I was not happy at all with this new employee Elizabeth this is not the kind of person you want working for your store if you want to remain getting business, she really needs to go! It’s bad enough the other day my friend had called to see if they had the certain product in stock and this new girl I just dealt with Elizabeth answered the phone and my friend asked her if they had it, and my friend said her tone of voice was extremely snobby. All she said was I don’t know And my friend said, can you ask somebody and she said nobody was there. Meanwhile, there was another employee there working this girl just didn’t want to be bothered and just didn’t care. This is bad customer service having this girl treat customers like this. I think it’s time you get a replacement. Otherwise I love going here love seeing Jen I always get the help the answers everything I need and at good prices so it’s definitely worth shopping at especially when there’s really sweet employees working like her! Thanks giggles 🤭 🤍
Jan 30, 2024

This place has a great selection if you’re straight. If you’re part of the LGBTQIA community, look elsewhere. Not only are the products that are geared towards our community extremely limited, the products they do have are extremely overpriced, at least 100% over MSRP, online prices, or prices from other stores, even. The staff are unhelpful/unfriendly once they realize you’re not cishet. Almost every time I’ve asked questions about products I’ve been met with hostility. There is a no phone policy which makes sense, but then it’s impossible to look up the materials toys are made with to see if they are safe, and with the staff being so unfriendly, unhelpful, and unknowledgeable, make sure you check the materials BEFORE YOU GO because I did notice some of the toys sold were not made from materials that are safe for the human body. This isn’t specific to this location, either, almost every giggles location I’ve been in is the same. They clearly do not want LGBT business and cater towards hetero folks so I’ll be shopping at stores that are accepting of all orientations and gender identities. The one star I am giving them is only because I’m unable to give 0.
Jan 20, 2023

So I am not happy about this store at all. The No phone policy is so sketchy. Their is no law saying to not use a cell phone in a adult store. That's a lie! So creepy. I don't this store should be open. Seemed like a lot of health and safety violations in the store when I went. So I didn't buy anything. The store is not sanitary.
Mar 07, 2021

I was shopping for a new pipe for the first time in 25 years. I specified a pipe under $50 if possible without much hope of finding one. Both clerks provided excellent suggestions, and they also educated me about devices in lily and other price ranges. It was an excellent shopping experience!
Feb 02, 2020

I went there early yesterday. I've been there before and never had a problem. This time was no different. The staff makes sure you don't use your cell phone and you show your ID. The gentleman I dealt with was very professional. I won't put his name, because I didn't ask for permission. But a great employee.

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Feb 19, 2024

Giggles has made so many changes since I’ve been in there which was a long time ago and when I first went in a couple months ago the store actually looks great and the woman Jennnifer that works there is the one who made it that much better it’s so organized now I can find what I’m looking for instantly plus if I have any questions or need any help Jen is on top of it as she’s multi tasking taking care of other customers and unboxing shipments that had come in, she’s an extremely sweet, friendly & hardworking and an amazing asset to this store and should be recognized for all she does and her kind customer service! Also just wanna add that when I decided to stop in to check what new things had come in an I was greeted by a new girl I never saw an she was being so unfriendly, unhelpful, and was very unknowledgeable, the flower I was interested in I had asked if it took batteries or if it’s rechargeable and I got “I don’t know” in a smirky rude don’t bother me attitude and it was a simple question to check for me, but nope! I was not happy at all with this new employee Elizabeth this is not the kind of person you want working for your store if you want to remain getting business, she really needs to go! It’s bad enough the other day my friend had called to see if they had the certain product in stock and this new girl I just dealt with Elizabeth answered the phone and my friend asked her if they had it, and my friend said her tone of voice was extremely snobby. All she said was I don’t know And my friend said, can you ask somebody and she said nobody was there. Meanwhile, there was another employee there working this girl just didn’t want to be bothered and just didn’t care. This is bad customer service having this girl treat customers like this. I think it’s time you get a replacement. Otherwise I love going here love seeing Jen I always get the help the answers everything I need and at good prices so it’s definitely worth shopping at especially when there’s really sweet employees working like her! Thanks giggles 🤭 🤍

Jan 30, 2024

This place has a great selection if you’re straight. If you’re part of the LGBTQIA community, look elsewhere. Not only are the products that are geared towards our community extremely limited, the products they do have are extremely overpriced, at least 100% over MSRP, online prices, or prices from other stores, even. The staff are unhelpful/unfriendly once they realize you’re not cishet. Almost every time I’ve asked questions about products I’ve been met with hostility. There is a no phone policy which makes sense, but then it’s impossible to look up the materials toys are made with to see if they are safe, and with the staff being so unfriendly, unhelpful, and unknowledgeable, make sure you check the materials BEFORE YOU GO because I did notice some of the toys sold were not made from materials that are safe for the human body. This isn’t specific to this location, either, almost every giggles location I’ve been in is the same. They clearly do not want LGBT business and cater towards hetero folks so I’ll be shopping at stores that are accepting of all orientations and gender identities. The one star I am giving them is only because I’m unable to give 0.

Jan 20, 2023

So I am not happy about this store at all. The No phone policy is so sketchy. Their is no law saying to not use a cell phone in a adult store. That's a lie! So creepy. I don't this store should be open. Seemed like a lot of health and safety violations in the store when I went. So I didn't buy anything. The store is not sanitary.

Mar 07, 2021

I was shopping for a new pipe for the first time in 25 years. I specified a pipe under $50 if possible without much hope of finding one. Both clerks provided excellent suggestions, and they also educated me about devices in lily and other price ranges. It was an excellent shopping experience!

Feb 02, 2020

I went there early yesterday. I've been there before and never had a problem. This time was no different. The staff makes sure you don't use your cell phone and you show your ID. The gentleman I dealt with was very professional. I won't put his name, because I didn't ask for permission. But a great employee.