FYE

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Overview

  • +1 267-322-2457
  • www.fye.com
  • 2500 W Moreland Rd Space 2020, Willow Grove, PA 19090, USA
  • Hours

    Monday 11:00 AM - 8:00 PM

    Tuesday 11:00 AM - 8:00 PM

    Wednesday 11:00 AM - 8:00 PM

    Thursday 11:00 AM - 8:00 PM

    Friday 11:00 AM - 8:00 PM

    Saturday 11:00 AM - 8:00 PM

    Sunday 11:00 AM - 6:00 PM

FYE Introduce

FYE, located at 2500 W Moreland Rd Space 2020, Willow Grove, PA 19090, is a retail store specializing in pop culture merchandise, including music, movies, and collectibles. You can contact them at (267) 322-2457 or +1 267-322-2457.

While potentially falling under a broad definition of "Toy Store Near Me" due to its collectibles and pop culture items, FYE is primarily known for its music and movie selections. However, customer reviews indicate significant concerns regarding both pricing and customer service.

Several customers have complained about the store's pricing, stating that they charge significantly more for albums compared to other retailers. There are also consistent complaints about the lack of customer service, with reports of staff being unresponsive and disengaged.

A significant warning has been raised regarding the "FYE Backstage Pass VIP" membership. Customers have reported being enrolled in a paid monthly membership ($11.99) without clear and explicit communication from the staff. It is strongly advised to be extremely cautious and to carefully review any membership agreements before enrolling. Customers have expressed feeling misled by the staff regarding this membership program.

If you are considering visiting FYE in Willow Grove, be aware of the reported pricing and customer service issues. Exercise extreme caution regarding the membership program. Due to the negative feedback, it is advised to compare prices with other retailers and to carefully consider whether the potential purchases justify the reported negative shopping experience.

Location

Reviews

  • Aug 19, 2024

    What this store is charging vs what other retailers sell the same albums for. Absolutely sickening. And the lack of customer service every time does not help. Staff sits behind register on their phones and dont even look up once to acknowledge a customer. It’s been that way for over a year now. Every experience is the exact same. Why would anyone want to buy something from a business like that?

  • Oct 22, 2024

    BEWARE THAT FYE BACKSTAGE PASS VIP!! Thought it was just a basic free membership, only to find out that they're CHARGING MY CARD $11.99 a month?!? If the staff person mentioned it, they musta mumbled about it as I bought my kid something on sale. So, thanks, FYE for teaching my kid a life lesson to be wary of memberships! Please HAVE your staff LOUDLY tell your customers that their card WILL BE CHARGED if you get this janky membership! There are better things to invest in...use that $11.99 for something else truly worthwhile!

  • Oct 06, 2024

    This store was okay when it first opened but of course it had to devolve into being a complete mess. You can go there months apart with barely any difference regarding what's in stock. New figures or exclusives that other FYEs have? Of course this one literally never has any of that because why would it? Employees range from extremely friendly and helpful or apathetic and downright rude. The latter of course loves to blast obnoxious, inappropriate music throughout the store because that's what people want to hear while shopping: profane as hell, uncensored garbage. I also hate being kicked out up to 30 minutes (!!!) prior to the actual closing time while I'm browsing by people who want to leave early. You're at work, act like it.

  • Sep 29, 2024

    I live in New York but I was visiting a friend for the week. We decided to have a mall trip and our first stop was at FYE. The manager helped me find a certain funko pop that I had been looking for. He was a great help and he made everything way easier to find. The prices were pretty good for a mall as well.

  • Sep 29, 2024

    Jordyn helped me find a stuffed animal to add to my plushie collection and couldn’t have been more friendly and eager to help! Best FYE experience I’ve ever had.

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