For local users in Trumbull, Connecticut, FYE is located at 5065 Main St, within the Trumbull Mall, Trumbull, CT 06611, USA. You can reach them by phone at (203) 373-1014 or mobile phone at +1 203-373-1014.
Customer reviews for this FYE location present significant concerns. One review recounts an experience where a boyfriend visiting the store to purchase a vinyl record left without buying anything due to alleged racial profiling by both the employee behind the counter and another employee on the floor. The reviewer urged FYE to improve or risk losing more customers, also noting their "overpriced records."
Another major point of criticism is the store's pricing, particularly for collectible figures. Customers report that FYE charges "scalper prices" for figures, significantly higher than standard retail prices found at other collector-based websites and nearby stores. For example, standard Star Wars The Black Series figures, typically sold for $25-$26 elsewhere, are reportedly priced by FYE at an additional $20 on top of the standard price. This practice leads to customers paying prices comparable to those of online scalpers for items readily available at lower prices elsewhere.
Even the clearance section at this FYE location is criticized for not offering substantial discounts. Customers have found figures still being sold for prices higher than the standard retail price found in other stores (e.g., $29-$30 instead of $25). This suggests that even discounted items may not represent genuine savings.
One reviewer speculated that this inflated pricing strategy might extend to other merchandise in the store, potentially doubling the manufacturer's set price to maximize profit. This customer felt that such pricing was expected from third-party online sellers but not from a chain retailer like FYE. The overall sentiment expressed is that this FYE location, once associated with "Nostalgia, and good times at the trumbull mall," is now perceived as being run by "scammers trying to make a quick buck" through inflated prices.
While FYE typically offers a range of entertainment products such as vinyl records, figures, collectibles, movies, and music, potential customers of the Trumbull Mall location should be aware of the serious allegations of racial profiling and the consistent feedback regarding significantly overpriced merchandise, including figures and possibly other items, as well as clearance prices that may not offer real value. No information about the store's environment beyond being located in the Trumbull Mall, specific services offered, or any current promotional information (beyond the criticized clearance) is available from these reviews.
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