Five Below - Freehold, NJ - Candy and More

Five Below

Overview

About

Location

Reviews

Overview

+1 732-837-0083
locations.fivebelow.com
3710 US-9 Suite A120, Freehold, NJ 07728, USA
Hours

Monday 10:00 AM - 8:00 PM

Tuesday 10:00 AM - 8:00 PM

Wednesday 10:00 AM - 8:00 PM

Thursday 10:00 AM - 8:00 PM

Friday 10:00 AM - 9:00 PM

Saturday 10:00 AM - 9:00 PM

Sunday 11:00 AM - 7:00 PM

Five Below Introduce

Five Below, located at 3710 US-9 Suite A120 in Freehold, NJ, offers a range of products including candy and toys at discounted prices. However, customer reviews highlight significant concerns regarding the store's service and staffing.

Several customers have reported experiencing long wait times and difficulty finding staff assistance, especially during busy periods. Reviews indicate that the store is often understaffed, leading to frustration and extended checkout times. One customer reported a 40-minute wait for what they anticipated to be a 10-minute trip.

Furthermore, there are complaints about the staff's insistence on using self-checkout, even when customers are struggling, particularly those with young children. Customers have expressed disappointment at the lack of assistance offered during these challenging situations. The reviews state that staff were unwilling to help despite the customers struggles using the self-checkout.

While Five Below offers affordable items, potential customers should be aware of the reported issues with staffing and customer service. The store's phone number is (732) 837-0083, and the mobile phone number is +1 732-837-0083.

Location

Reviews

Dec 31, 2023

Horrible. It was the busiest moment of the store and couldn't find only one associate to help me Not even having a stocker or sales associate. came in to get three items and thought be about 10 mins ended up over 40 min. Yes a associate I seen called someone and they did help but buy that time I was astonished by the limited sales people for the business they had.
Jul 04, 2023

frustrating experience at Five Below. When I visited the store, the staff insisted that I use the self-checkout option, which proved to be quite challenging with my young daughter in tow. Sadly, the staff did not show any willingness or interest in assisting me during this difficult process. Navigating the self-checkout with a young child was not only inconvenient but also added unnecessary stress to my shopping experience. Despite my obvious struggle, the staff did not offer any guidance or support, which left me feeling disappointed and unsupported.
May 17, 2023

The manager had profiled me and another Hispanic woman with her children and treated a white woman in front of us different right in front of our faces. This is a very multicultural area and I'm sure that you have some sort of sensitivity training as I'm also a retail worker. Please see that this is tended to.
Nov 23, 2022

I’d leave no stars if I could. I was at this location last night. While I was checking out I overheard two younger boys about 14 years old asking a female worker to buy a paper bag. While they were waiting to see if they could buy the bag, a man named Kevin who also worked there came over and one of the boys was talking to him and asking him questions. After they were cleared to buy the bag they left. I was about done checking out myself when the young lady who helped the boys turned to Kevin and said “oh no, the boy left his plastic card holder from GameStop here. Should I go after him and give it to him?” To which Kevin responded, “No, I’m going to take that and keep it. If he doesn’t realize he left it then and come back, it’s mine.” To which she replied, “no don’t do that he was so sweet.” Kevin proceeded to say “well he was okay, but his friend was annoying me with all of the questions so I’m going to keep it because of that” After hearing that I immediately left the store and found the boys and told the kid he needed to go find the female worker to get his item back. I was not going to suggest he speak to Kevin considering the unsettling statements about keeping someone else’s property. It was disturbing to hear this. The boy was so excited and grateful someone had found it. He eagerly left to go back. After depositing my purchases with my husband I went back to the store and asked to speak with the manager. I also have two young boys and the though someone would steal from them just because they “asked too Many questions” just didn’t sit right with me. When I asked the female worker who the manager was, to my horror she said it was, Kevin, the man who intended to keep the boys items and so freely talked about it. I explained to her my over hearing the conversation between them. Her response was “oh no! You heard that. Uhhh I’m sorry. “ I just politely said please go get the Kevin and I intend to call corporate customer service. When Kevin came over and I reiterated what I heard, he flat out told me I was wrong and lying and he would never say that. When I pointed out I don’t know the boys or have any reason to be standing in front of him other than to point out a horrible thing he did, he’s was like, “we’ll just call someone then, but nothing is going to happen because you are lying.” I at this point I did lightly cuss at him, something I’m not proud of, and take the corporate number. As a mother and a manager of a rest for over 10 years, I could never imagine one of my employees, especially another manger behaving and speaking so freely in this manner. So I intend to call corporate today. I’m so deeply disgusted by the Manager Kevin’s behavior and I can’t imagine a general manager to behave this way. I pray he isn’t that person I beg anyone who reads this not to shop in a place where the management encourage theft of “annoying” customers.
Mar 04, 2023

Just left rhe store thanks to the tennagers throwing balls at each other in the store with employees watching them. Than qhen an employee did take the ball away he juat joined in with them. Some people need retraining

Related Categories

Toy News

Popular Water Park

gamezone hillsdale nj

106 Broadway, Hillsdale, NJ 07642, USA

game stop middletown ny

400 NY-211 STE 23, Middletown, NY 10940, USA

gamestop in middletown new york

400 NY-211 STE 23, Middletown, NY 10940, USA

target in orange ct

25 Boston Post Rd, Orange, CT 06477, USA

Dec 31, 2023

Horrible. It was the busiest moment of the store and couldn't find only one associate to help me Not even having a stocker or sales associate. came in to get three items and thought be about 10 mins ended up over 40 min. Yes a associate I seen called someone and they did help but buy that time I was astonished by the limited sales people for the business they had.

Jul 04, 2023

frustrating experience at Five Below. When I visited the store, the staff insisted that I use the self-checkout option, which proved to be quite challenging with my young daughter in tow. Sadly, the staff did not show any willingness or interest in assisting me during this difficult process. Navigating the self-checkout with a young child was not only inconvenient but also added unnecessary stress to my shopping experience. Despite my obvious struggle, the staff did not offer any guidance or support, which left me feeling disappointed and unsupported.

May 17, 2023

The manager had profiled me and another Hispanic woman with her children and treated a white woman in front of us different right in front of our faces. This is a very multicultural area and I'm sure that you have some sort of sensitivity training as I'm also a retail worker. Please see that this is tended to.

Nov 23, 2022

I’d leave no stars if I could. I was at this location last night. While I was checking out I overheard two younger boys about 14 years old asking a female worker to buy a paper bag. While they were waiting to see if they could buy the bag, a man named Kevin who also worked there came over and one of the boys was talking to him and asking him questions. After they were cleared to buy the bag they left. I was about done checking out myself when the young lady who helped the boys turned to Kevin and said “oh no, the boy left his plastic card holder from GameStop here. Should I go after him and give it to him?” To which Kevin responded, “No, I’m going to take that and keep it. If he doesn’t realize he left it then and come back, it’s mine.” To which she replied, “no don’t do that he was so sweet.” Kevin proceeded to say “well he was okay, but his friend was annoying me with all of the questions so I’m going to keep it because of that” After hearing that I immediately left the store and found the boys and told the kid he needed to go find the female worker to get his item back. I was not going to suggest he speak to Kevin considering the unsettling statements about keeping someone else’s property. It was disturbing to hear this. The boy was so excited and grateful someone had found it. He eagerly left to go back. After depositing my purchases with my husband I went back to the store and asked to speak with the manager. I also have two young boys and the though someone would steal from them just because they “asked too Many questions” just didn’t sit right with me. When I asked the female worker who the manager was, to my horror she said it was, Kevin, the man who intended to keep the boys items and so freely talked about it. I explained to her my over hearing the conversation between them. Her response was “oh no! You heard that. Uhhh I’m sorry. “ I just politely said please go get the Kevin and I intend to call corporate customer service. When Kevin came over and I reiterated what I heard, he flat out told me I was wrong and lying and he would never say that. When I pointed out I don’t know the boys or have any reason to be standing in front of him other than to point out a horrible thing he did, he’s was like, “we’ll just call someone then, but nothing is going to happen because you are lying.” I at this point I did lightly cuss at him, something I’m not proud of, and take the corporate number. As a mother and a manager of a rest for over 10 years, I could never imagine one of my employees, especially another manger behaving and speaking so freely in this manner. So I intend to call corporate today. I’m so deeply disgusted by the Manager Kevin’s behavior and I can’t imagine a general manager to behave this way. I pray he isn’t that person I beg anyone who reads this not to shop in a place where the management encourage theft of “annoying” customers.

Mar 04, 2023

Just left rhe store thanks to the tennagers throwing balls at each other in the store with employees watching them. Than qhen an employee did take the ball away he juat joined in with them. Some people need retraining