For local users in Farmington, CT, Build-A-Bear Workshop is located at 112 W Farms Mall Space H124, Farmington, CT 06032, USA. They can be contacted at (860) 521-0623 or via mobile at +1 860-521-0623.
Customer reviews for the Build-A-Bear Workshop in Farmington present a mixed view. One reviewer had a positive experience, praising the awesome and pleasant customer service. They specifically mentioned an instance where the staff proactively offered to redo a stuffed cat due to a minor issue with its face, which they appreciated and felt deserved a 5-star rating.
However, another reviewer expressed significant disappointment with their visit, particularly concerning the experience provided for their autistic son's first time at Build-A-Bear. They reported a lack of guidance from the staff, who seemed more focused on pricing than on providing the signature "build a bear" experience. Key elements like the heart ceremony and ringing the bell were skipped. The reviewer felt the service was akin to that of a regular store like Walmart. When they raised their concerns about the lack of enthusiasm and guidance, the staff member's response was that they usually don't bother shy kids, which the reviewer found to be a poor excuse and a waste of money for the promised experience.
Build-A-Bear Workshop is a unique retail chain where customers can create their own personalized stuffed animals. The process involves selecting a plush animal, stuffing it, adding accessories, and giving it a name, often accompanied by interactive elements like a heart ceremony. The environment is designed to be engaging and fun for children.
Local users in Farmington, CT, looking for a toy store that offers a hands-on experience in creating custom stuffed animals, will find a Build-A-Bear Workshop in the West Farms Mall. While one review highlights positive and attentive customer service, another raises serious concerns about the lack of engagement and the diminished "build a bear" experience, especially for first-time visitors and those who might benefit from more guidance. Potential customers may want to be aware of these differing experiences when considering a visit.
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