Looking for a unique "Toy Store Near Me" or a special gift shop experience in Elmhurst, Queens? Consider Build-A-Bear Workshop, located at 9015 Queens Blvd k304, Elmhurst, NY 11373, USA. This store can be found within the Queens Center Mall. You can contact them by phone at (718) 289-7135 or mobile phone at +1 718-289-7135.
Build-A-Bear Workshop offers a unique concept where customers can create their own personalized stuffed animals. The typical experience involves selecting a plush animal, stuffing it with assistance, adding accessories like clothing and sounds, and even creating a personalized birth certificate. This interactive process makes it more than just a traditional toy store, offering an engaging activity for children and those looking for a customized gift.
However, recent customer reviews indicate potential concerns regarding customer service at this specific location. One customer reported an "incredibly rude and disrespectful" interaction with the manager during an attempted return, citing unprofessional behavior and a refusal to resolve the issue courteously. This customer strongly advised against buying from this store.
Another customer described feeling uncomfortable due to a worker's persistent attempts to push add-on accessories, even after being told multiple times that they only wanted the basic bear for a young child's birthday. This experience left the customer feeling that the worker was rude and insinuated they couldn't afford extras, leading them to doubt they would return to this location in the future.
Based on these recent reviews, while Build-A-Bear Workshop generally offers a unique and interactive experience in creating personalized stuffed animals, potential customers at the Elmhurst location should be aware of possible issues with customer service. The environment is within a shopping mall, offering a bright and interactive setting typical of the brand. Services include the bear-building experience and the sale of various plush animals and accessories. No specific promotional information for this store was available in the provided data.
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