Build-A-Bear Workshop

Overview

About

Location

Reviews

Overview

+1 717-393-6340
www.buildabear.com
228 Park City Center Ste C228, Lancaster, PA 17601, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 10:00 AM - 8:00 PM

Saturday 10:00 AM - 8:00 PM

Sunday 11:00 AM - 6:00 PM

Build-A-Bear Workshop Introduce

Build-A-Bear Workshop is a one-of-a-kind destination where creativity meets fun, offering an interactive shopping experience for children and adults alike. Located in Park City Center, Ste C228, Lancaster, PA 17601, this store provides a unique opportunity to create personalized stuffed animals from start to finish. The concept of Build-A-Bear Workshop revolves around allowing customers to "build" their own bear or other plush toys by selecting the body, stuffing it, choosing a heart (with optional animation features), adding clothing and accessories, and giving it a name through a personalized birth certificate. This hands-on approach makes it an ideal spot for families looking for a fun and memorable outing.

The store is designed with a colorful and kid-friendly environment in mind, featuring a variety of interactive stations where customers can engage in the creative process. Whether you're visiting with your children, grandchildren, or even planning a special event like a birthday party, Build-A-Bear Workshop offers an engaging experience that fosters creativity and personalization.

Some of the key features and services offered at Build-A-Bear Workshop include:

Customizable Stuffed Animals: Choose from a wide selection of animal bodies, including bears, bunnies, puppies, and more. Customize them with outfits, accessories, and optional interactive elements like sounds and light-up features.
Interactive Experience: Customers can participate in the stuffing process, making it a hands-on experience that kids (and adults) will remember for years to come.
Personalized Birth Certificates: Each animal comes with a personalized birth certificate, adding an extra touch of uniqueness to your creation.
Frequent Promotions: Build-A-Bear Workshop often runs special offers and events, such as "Buy One, Get One" deals or seasonal promotions during holidays like Valentine's Day or Easter.

Build-A-Bear Workshop is open Monday through Sunday with extended hours on weekends. The store is conveniently located in Lancaster, PA, making it a great destination for families in the area:

Monday - Thursday: 10:00 AM - 9:00 PM
Friday - Saturday: 10:00 AM - 9:30 PM
Sunday: 11:00 AM - 7:00 PM

If you're looking for a fun and unique way to spend time with your kids or to find a special gift, Build-A-Bear Workshop in Lancaster is worth a visit. It’s more than just a store—it's an experience that encourages creativity, personalization, and shared joy.

Customer Feedback: While most customers enjoy the interactive and creative aspects of Build-A-Bear Workshop, some have reported issues with misleading pricing or limited availability of certain items during peak seasons. It’s always a good idea to check in-store or online for any special offers or events before planning your visit.

Location

Reviews

Dec 28, 2024

Absolutely enraged at this location. Brought my 3 yr old in to use a gift card she received a couple weeks ago for her birthday. My daughter really wanted the chameleon. They told us they had one but it was partially stuffed because a child had changed their mind. They said we could finish stuffing it and still put her heart in it. We were given the animal that was still open and less than half stuffed. Stood in the stuffing line for 30mins. Only to have the person tell my daughter to pick a heart that the worker then put in herself and sewed up the half stuffed chameleon. Never asked my daughter to squeeze it to see if it was okay nothing. Just sewed it up. I told her it needed more stuffing she completely ignored me. At this point I'm so mad I go to pay for the animal with the gift card they tell me. O this is a $10 gift card when clear as day it says right on it that it is a $25 gift card. They tell me to call customer service and then give me a phone number that doesn't work. Absolute insanity. My daughter was cheated out of an experience because the staff were lazy and didn't care about the kids they are supposed to be there for.
Mar 02, 2025

Be careful with this company and their false advertising. The sign advertised "2 for $45," and the bears were displayed together on the display shelves. If that was the case, they should have been separated from the ones not on sale. My total was $78. They said the offer was only for one bear, not the other one. Why were they displayed together then and not seperated? $78 for two bears is ridiculous. Just a heads-up for parents: ask questions, even if items are displayed together. It's shady.
Jan 01, 2025

Our daughter loves her bear and I think she liked making it her own, but I was over all underwhelmed by the experience. I guess I thought there would be some guidance through the process.
May 18, 2024

What a magical afternoon we had when we stopped at the Build-A-Bear store in Lancaster. All of the employees were very helpful. Peyton did a magical job of adding music to our bears. Then she warmed the bears hearts with a magical saying that warmed our hearts as well. She was as precious as the bears themselves! After our bears were filled, where is that huge variety of outfits and accessories to dress your new friend in. We loved the entire experience!
Jan 06, 2025

I went to this location to grab two unstuffed bears for a family member. We purchased them and left to walk around the mall. About an hour later, we returned to the store to exchange one of the unstuffed bears for a different bear of the same price. Staff members refused to exchange or return the items because I didn’t provide an email when I initially purchased them despite having the receipt in-hand. Never heard of a policy like that in my entire life. I contacted Build-A-Bear corporate and they told me that I could gladly return or exchange the items with proof of purchase. Seems like the staff here were just lazy and didn’t want to process the return because it wasn’t convenient for them. Piss poor service. Highly recommend going to a different location. The store also reeked of B.O., and it was not coming from guests because the store was empty the second time we returned. Gross and off putting.

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Dec 28, 2024

Absolutely enraged at this location. Brought my 3 yr old in to use a gift card she received a couple weeks ago for her birthday. My daughter really wanted the chameleon. They told us they had one but it was partially stuffed because a child had changed their mind. They said we could finish stuffing it and still put her heart in it. We were given the animal that was still open and less than half stuffed. Stood in the stuffing line for 30mins. Only to have the person tell my daughter to pick a heart that the worker then put in herself and sewed up the half stuffed chameleon. Never asked my daughter to squeeze it to see if it was okay nothing. Just sewed it up. I told her it needed more stuffing she completely ignored me. At this point I'm so mad I go to pay for the animal with the gift card they tell me. O this is a $10 gift card when clear as day it says right on it that it is a $25 gift card. They tell me to call customer service and then give me a phone number that doesn't work. Absolute insanity. My daughter was cheated out of an experience because the staff were lazy and didn't care about the kids they are supposed to be there for.

Mar 02, 2025

Be careful with this company and their false advertising. The sign advertised "2 for $45," and the bears were displayed together on the display shelves. If that was the case, they should have been separated from the ones not on sale. My total was $78. They said the offer was only for one bear, not the other one. Why were they displayed together then and not seperated? $78 for two bears is ridiculous. Just a heads-up for parents: ask questions, even if items are displayed together. It's shady.

Jan 01, 2025

Our daughter loves her bear and I think she liked making it her own, but I was over all underwhelmed by the experience. I guess I thought there would be some guidance through the process.

May 18, 2024

What a magical afternoon we had when we stopped at the Build-A-Bear store in Lancaster. All of the employees were very helpful. Peyton did a magical job of adding music to our bears. Then she warmed the bears hearts with a magical saying that warmed our hearts as well. She was as precious as the bears themselves! After our bears were filled, where is that huge variety of outfits and accessories to dress your new friend in. We loved the entire experience!

Jan 06, 2025

I went to this location to grab two unstuffed bears for a family member. We purchased them and left to walk around the mall. About an hour later, we returned to the store to exchange one of the unstuffed bears for a different bear of the same price. Staff members refused to exchange or return the items because I didn’t provide an email when I initially purchased them despite having the receipt in-hand. Never heard of a policy like that in my entire life. I contacted Build-A-Bear corporate and they told me that I could gladly return or exchange the items with proof of purchase. Seems like the staff here were just lazy and didn’t want to process the return because it wasn’t convenient for them. Piss poor service. Highly recommend going to a different location. The store also reeked of B.O., and it was not coming from guests because the store was empty the second time we returned. Gross and off putting.