Build-A-Bear Workshop: A Fun Toy & Gift Shop in Middletown, NY

Build-A-Bear Workshop

Overview

About

Location

Reviews

Overview

+1 845-673-8062
www.buildabear.com
1 Galleria Dr Space B210, Middletown, NY 10941, USA
Hours

Monday 10:00 AM - 8:00 PM

Tuesday 10:00 AM - 8:00 PM

Wednesday 10:00 AM - 8:00 PM

Thursday 10:00 AM - 8:00 PM

Friday 10:00 AM - 9:00 PM

Saturday 10:00 AM - 9:00 PM

Sunday 11:00 AM - 6:00 PM

Build-A-Bear Workshop Introduce

Build-A-Bear Workshop, located at 1 Galleria Dr Space B210, Middletown, NY 10941, USA, is a gift shop that offers a unique and interactive experience, particularly appealing to children. As a "Toy Store Near Me" destination, it allows customers to create personalized stuffed animals, making it a memorable gift and activity. You can contact them at (845) 673-8062 or +1 845-673-8062.

Customer reviews consistently highlight the exceptional customer service provided at this location. Staff members like Cecil and Karen are frequently praised for their patience, enthusiasm, and dedication to creating a fun and enjoyable experience. One customer mentioned that Cecil was "so awesome" and that the staff demonstrated genuine enjoyment in their work. Another reviewer specifically commended Karen for her "amazing" patience and ability to make the experience special for their son. Gabby was also mentioned as being sweet.

The core experience at Build-A-Bear Workshop involves selecting a stuffed animal, filling it with stuffing, and adding personalized touches like clothing and accessories. This interactive process makes it a popular destination for birthday parties and special occasions.

If you're looking for a unique gift or a fun activity for children, Build-A-Bear Workshop in Middletown offers a personalized and enjoyable experience with highly praised customer service.

Location

Reviews

Feb 28, 2025

Cecil was so awesome! They have the best customer service and my son had so much fun making his Batman bear with them. They have such patience and you can tell how much they truly enjoy their job which is refreshing. Gabby was sweet as well!
Jan 08, 2025

Karen was absolutely amazing! She had such patience and was so great with my son. We’ve always had good experiences here but she truly went above and beyond to make it so fun.
Oct 12, 2024

Old lady manager should find another job. This place is not for her. This manager Karen needs to work on her people skills and social awareness because she would not stop harassing myself and friends trying to get us to buy things
Sep 14, 2024

We went to Bulid a Bear in the galleria mall today for my daughter’s 5th birthday. We went as a small group and there was a birthday party going on with a large group of children having a blast. My daughter is non verbal and she’s level 3 autistic. We entered the store and we were greeted by a wonderful gentleman. He heard it was my daughter’s birthday and offered to make her a birthday sticker. He asked her what her favorite color was and I told him she was non verbal. He said no problem! I’ll do a rainbow ❤️ right then and there, I knew we were in the right spot. He took the time to do each letter a different color and my daughter loved it so much that she is still wearing it now. A lovely woman helped us with our stuffed animals and was so patient when we had to stop half way through to put my daughter in the stroller. She had become overwhelmed with the larger party’s fun and excitement. The girl said take your time, it can be a little overstimulating in here once in a while and sat with a smile as we got her situated. As we were leaving, my niece ripped her stuffed animals birth certificate, the woman heard what was going on and jumped to the rescue to make her a new one. These two employees went out of their way to go above and beyond for my small group and it meant the world to me. Thank you for what you do! We will be back 😊
Oct 25, 2024

Cecil and another female employ have a crappy attitude. They need to be retrained to work with kids and customer service. Crystal runs minor policy is after 4pm minors must be accompanied by an adult on certain days. This is not the policy at 12pm so telling a 8yr old to leave the store is crappy service.

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Feb 28, 2025

Cecil was so awesome! They have the best customer service and my son had so much fun making his Batman bear with them. They have such patience and you can tell how much they truly enjoy their job which is refreshing. Gabby was sweet as well!

Jan 08, 2025

Karen was absolutely amazing! She had such patience and was so great with my son. We’ve always had good experiences here but she truly went above and beyond to make it so fun.

Oct 12, 2024

Old lady manager should find another job. This place is not for her. This manager Karen needs to work on her people skills and social awareness because she would not stop harassing myself and friends trying to get us to buy things

Sep 14, 2024

We went to Bulid a Bear in the galleria mall today for my daughter’s 5th birthday. We went as a small group and there was a birthday party going on with a large group of children having a blast. My daughter is non verbal and she’s level 3 autistic. We entered the store and we were greeted by a wonderful gentleman. He heard it was my daughter’s birthday and offered to make her a birthday sticker. He asked her what her favorite color was and I told him she was non verbal. He said no problem! I’ll do a rainbow ❤️ right then and there, I knew we were in the right spot. He took the time to do each letter a different color and my daughter loved it so much that she is still wearing it now. A lovely woman helped us with our stuffed animals and was so patient when we had to stop half way through to put my daughter in the stroller. She had become overwhelmed with the larger party’s fun and excitement. The girl said take your time, it can be a little overstimulating in here once in a while and sat with a smile as we got her situated. As we were leaving, my niece ripped her stuffed animals birth certificate, the woman heard what was going on and jumped to the rescue to make her a new one. These two employees went out of their way to go above and beyond for my small group and it meant the world to me. Thank you for what you do! We will be back 😊

Oct 25, 2024

Cecil and another female employ have a crappy attitude. They need to be retrained to work with kids and customer service. Crystal runs minor policy is after 4pm minors must be accompanied by an adult on certain days. This is not the policy at 12pm so telling a 8yr old to leave the store is crappy service.