Build-A-Bear Workshop

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Overview

  • +1 860-648-1607
  • www.buildabear.com
  • 194 Buckland Hills Dr, Manchester, CT 06042, USA
  • Hours

    Monday 10:00 AM - 8:00 PM

    Tuesday 10:00 AM - 8:00 PM

    Wednesday 10:00 AM - 8:00 PM

    Thursday 10:00 AM - 8:00 PM

    Friday 10:00 AM - 9:00 PM

    Saturday 10:00 AM - 9:00 PM

    Sunday 11:00 AM - 6:00 PM

Build-A-Bear Workshop Introduce

Welcome to Build-A-Bear Workshop, a one-of-a-kind destination where creativity and fun come together! Located at 194 Buckland Hills Dr, Manchester, CT 06042, our store offers an interactive experience that allows you to design, stuff, dress, and bring your own custom stuffed animal to life. This isn't just a toy store—it's a unique point of interest for families, kids, and anyone looking for a fun and memorable activity.

At Build-A-Bear Workshop, the journey begins with selecting your bear's body from a variety of adorable options. Once you've chosen your furry friend, the real magic starts! You can add a heartbeat or even a voice box to give your creation personality. Then, it's time to dress up your bear in one of many stylish outfits available. The store offers a wide range of accessories and clothing items, allowing you to fully customize your bear’s look. It's a hands-on experience that makes for a perfect family outing or a special treat for kids.

What sets Build-A-Bear Workshop apart is the interactive and personalized nature of its services. Unlike traditional retail stores, here you're not just buying a toy—you're creating a unique companion. The store also provides additional services like washing and styling your bear to keep it looking new for years to come. This attention to detail makes each visit feel special and memorable.

Our store is designed with families in mind, offering a welcoming and friendly environment. The staff at Build-A-Bear Workshop are trained to provide exceptional customer service, making sure every visitor has an enjoyable experience. From helping you choose the perfect accessories to offering tips on how to care for your bear, our team goes above and beyond to make your visit unforgettable.

Customer feedback highlights the positive experiences visitors have had at our location. Many parents appreciate the interactive nature of the workshops and the opportunity it provides for quality family time. One customer shared, "Have been bringing my kids here since they were small, and still, we like to get new stuffed animals. They are cute, many to choose from, then it gets stuffed, you put a heartbeat in it or a voice box. Then you wash it and dress it by picking outfits, additional cost. Came for a Harry Potter Slytherin bear. Had fun. Enjoyed the time spent with my daughter." Another visitor mentioned, "Samantha provides outstanding customer service, she went above and beyond for my 18 mo old son. She is personable & welcoming. She is by far an asset to your company and location. Thank you for making Christmas magic happen for my boy! Happy holidays to you, Samantha."

Build-A-Bear Workshop also offers special promotions and events throughout the year. Whether it's a birthday party or a holiday celebration, we have something for everyone. Check our promotional events for fun workshops and exciting deals!

Location-wise, Build-A-Bear Workshop is easily accessible in Manchester, CT. Our store is open Monday through Sunday with extended hours on weekends to accommodate families' busy schedules. Visit us during our regular business hours:

  • Monday-Friday: 10:00 AM - 8:00 PM
  • Saturday-Sunday: 10:00 AM - 9:00 PM (Saturday), 11:00 AM - 6:00 PM (Sunday)

Stop by Build-A-Bear Workshop today and create your very own custom stuffed animal! Whether you're looking for a fun family activity or a special gift, we have something for everyone. Make memories that will last a lifetime with us!

Location

Reviews

  • Apr 11, 2023

    Have been bringing my kids here since they were small, and still, we like to get new stuffed animals. They are cute, many to choose from, then it gets stuffed, you put a heartbeat in it or a voice box. Then you wash it and dress it by picking outfits, additional cost. Came for a Harry Potter Slytherin bear. Had fun. Enjoyed the time spent with my daughter

  • Dec 13, 2024

    Samantha provides outstanding customer service, she went above and beyond for my 18 mo old son. She is personable & welcoming. She is by far an asset to your company and location. Thank you for making Christmas magic happen for my boy! Happy holidays to you, Samantha.

  • Dec 31, 2024

    For a place that’s supposed to create magical and happy experiences for people of all ages, this location feels surprisingly unwelcoming. I’ve visited a couple of times, and now, after what’s probably been a year since my last visit, I was greeted with… absolutely nothing. I try to give people the benefit of the doubt—customer service can be tough, and everyone has personal challenges outside of work—but at the end of the day, you’re at work. Ignoring customers just isn’t acceptable??? Lmao Speaking of which, I went to the store with my boyfriend the other day to check for any Sanrio stuffed animals, and an employee actually yelled at him in front of other people for leaning against the area where the unstuffed animals are kept. Now, don’t get me wrong—I totally get that he shouldn’t have been leaning or sitting there. But there’s a much better way to communicate that, especially if you’re working with customers. Regardless of whether it was policy or something else, the delivery was just awful and incredibly rude. After the incident, we ended up leaving the store. My boyfriend felt really apologetic, but I was just angry at how a random EMPLOYEE could speak to him the way they did. I really hope this location focuses on training employees on basic customer service skills, like kindness and empathy—two things that were clearly missing here.

  • Sep 07, 2024

    about 5 employees were all up at the register chatting while not acknowledging my son who was there for a birthday bear. he’s 3 and was so excited. then once one finally walked over to help him stuff the bear, they didn’t do the whole heart routine like they used to and just seemed bothered that we were there. the girl stuffing the bear was not very patient with my son putting the heart in the bear. she wasn’t outright rude but was just extremely unfriendly. this was not the magical build-a-bear experience i remember having as a child. oh, and the “bath” area was filthy, as were the brushes. i’m heartbroken for my little boy who deserved a good experience for his birthday. i don’t think a single worker there nor the manager cares. never coming back. maybe hire kinder folks who are good with kiddos, build-a-bear.

  • Sep 17, 2024

    they were really nice and helped me pick out a gift for my fiance. the store was busy but they made me feel important. Quick and friendly staff here

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