For local users in Staten Island, NY, Build-A-Bear is located at 2655 Richmond Ave, Staten Island, NY 10314, USA. They can be contacted at (718) 698-1477 or via mobile at +1 718-698-1477.
Customer reviews for the Staten Island Build-A-Bear Workshop are mixed. One reviewer expressed significant dissatisfaction, citing a lack of staff available to assist customers in filling bears, while others were standing idle. They described their experience as "horrible" and stated they would never return, using strong terms to criticize the store's competence and suggesting management should resign. This review indicates a potentially serious issue with staffing and customer service at the time of their visit.
Conversely, another reviewer had a positive experience, specifically mentioning the "wonderful staff" when their daughter visited for her 8th birthday. This suggests that positive experiences are possible, perhaps depending on the staffing and circumstances of the visit.
Build-A-Bear Workshop is a unique retail chain where customers can create their own personalized stuffed animals. The process involves choosing a plush animal, stuffing it, adding accessories like clothing and sounds, and giving it a name. The store environment is interactive and geared towards children, often making it a popular destination for birthday celebrations and family outings. Services include assistance from "Bear Builders" throughout the process, a variety of animal choices and accessories, and the option to host parties.
Local users in Staten Island, NY, considering a visit to Build-A-Bear, should be aware of the conflicting recent reviews. While some have experienced excellent service, there is a report of significant staffing issues leading to a very negative experience. It may be wise to visit during less busy times or inquire about staffing levels beforehand if possible.
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