Books-A-Million: Your Local Bookstore & Gift Shop Haven

Books-A-Million

Overview

About

Location

Reviews

Overview

+1 717-394-4809
www.booksamillion.com
278 Park City Center Suite #C0278, Lancaster, PA 17601, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 10:00 AM - 8:00 PM

Saturday 10:00 AM - 8:00 PM

Sunday 11:00 AM - 6:00 PM

Books-A-Million Introduce

Welcome to Books-A-Million, your premier destination for books, gifts, and unique finds in the heart of Lancaster, Pennsylvania. Nestled at 278 Park City Center Suite #C0278, we are proud to offer an extensive selection of books, from bestsellers to niche genres, as well as a variety of thoughtful gift items that cater to all tastes and preferences.

Our store is more than just a place to shop—it's a community hub where book lovers, gift seekers, and families can gather. We take pride in creating a welcoming environment that encourages exploration and discovery. Whether you're searching for the perfect novel, seeking inspiration for a gift, or simply looking for a fun afternoon activity, Books-A-Million is here to make your experience enjoyable and enriching.

What sets us apart? Our commitment to providing a diverse selection of books ensures that there's something for everyone. From children's literature to mystery novels, self-help guides to cookbooks, we have a wide range of titles to satisfy any reader's curiosity. Additionally, our gift shop offers unique and quirky items that are perfect for treating yourself or finding the ideal present for someone special.

Our extended hours make us an accessible option for both weekday shoppers and weekend explorers. Stop by Monday through Sunday during our convenient hours:

Monday-Saturday: 9 AM - 8 PM
Sunday: 10 AM - 6 PM

While we strive to offer an excellent shopping experience, we understand that not every visit is perfect. Some of our customers have shared their experiences with us:

"It's great to have an option for buying books that allows you to pick up and page through it. So much of our purchases are online now but I needed to buy a children's book and wanted the option to actually see it before buying and look through it for content. This store has a good variety of selections for many types of books and games. It's fun to browse in person!"
"It's sad that some people have had bad experiences here, but I came in with no expectations and found exactly what I was looking for. The staff was helpful, and the store had a nice selection."

At Books-A-Million, we are committed to being your trusted source for books and gifts. Whether you're a frequent visitor or just passing by, we hope to make your time with us memorable and enjoyable. Stop by soon and let us help you find your next read or the perfect gift!

Location

Reviews

Nov 05, 2024

There was a time when customer service and honesty were trademarks of doing good business. My experience shopping with you today has shown me that these qualities are absent from your store's manner of business. Upon approaching the counter and ringing up my items (without ever asking if I found everything or how I was doing), Megan proceeded to sell me your membership program. With twisted language, she led me to believe that I was only paying $8 & receiving a free gift card when in actuality, I was paying extra to get a flimsy piece of cardboard not nice enough to share with someone else as a gift (which I would have expected had I been "buying" a gift card anywhere else). Throughout the process, she told me, "Its showing up this way but it works out once you get the gift card." I understood her to be saying that the gift card would be deducted at the end. However, when the transaction was finished, I ended up paying $25 instead of $8 for the membership. This took my personal total up to $87, which was more than what I had intended to spend. Yet, I was prepared to accept that; simply sharing that she may want to change the way she represented the membership to other patrons in the future in case others were not in a position to spend beyond their means. Instead of being polite or showing any empathy for me as a customer, I was met with rudeness that seemed to imply it was my own fault for considering their membership program. Again I was ready to cut my losses, when she edgedly flung out, "You want me to cancel it?" (neither with concern or grace; almost challenging me.) I decided to take her up on the cancelation. Had I thought faster on my feet, I would have returned my whole order right there and then and walked away. But I was interested in what I had found and so we began the process of only returning the membership. When the numbers once again were not working out on the receipt, I challenged her. To which she said it would work out once she returned the gift card (sound familiar?). A bit frustrated by this point, I evenly countered that I would hold the gift card in my hand until she could show me how the math worked out. At this point, she reached across the counter and yanked the card out of my hand and acted as if I was trying to get something for free rather than hearing my concern over whether I was receiving my whole refund. After a few minutes of doing math myself, I understood what she had intended but was treated as filth rather than a paying customer. As I walked away feeling ashamed for needing to watch my spending closely, I heard the encouragement of two other sets of patrons following me out, affirming my concern and commenting that "you couldn't pay us enough to shop here again" and "their membership is a scam." I tend to agree with both sentiments.
May 28, 2024

It's great to have an option for buying books that allows you to pick up and page through it. So much of our purchases are online now but I needed to buy a children's book and wanted the option to actually see it before buying and look through it for content. This store has a good variety of selections for many types of books and games. It's fun to browse in person!
Dec 31, 2024

Nice people and I found what I was looking for. It's just a very small crowded store.
Dec 23, 2024

Lots of stuff crammed into this small area. Always fun hunting for something new.
Feb 15, 2024

This is a very good book store to go to and buy many amazing books. I love books so much, but not as much as I love the fact that the blockbuster movie Winnie the Pooh: Blood and Honey was made with a budget of less than $100,000 and it is still better and more entertaining than most movies that come out now.

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Nov 05, 2024

There was a time when customer service and honesty were trademarks of doing good business. My experience shopping with you today has shown me that these qualities are absent from your store's manner of business. Upon approaching the counter and ringing up my items (without ever asking if I found everything or how I was doing), Megan proceeded to sell me your membership program. With twisted language, she led me to believe that I was only paying $8 & receiving a free gift card when in actuality, I was paying extra to get a flimsy piece of cardboard not nice enough to share with someone else as a gift (which I would have expected had I been "buying" a gift card anywhere else). Throughout the process, she told me, "Its showing up this way but it works out once you get the gift card." I understood her to be saying that the gift card would be deducted at the end. However, when the transaction was finished, I ended up paying $25 instead of $8 for the membership. This took my personal total up to $87, which was more than what I had intended to spend. Yet, I was prepared to accept that; simply sharing that she may want to change the way she represented the membership to other patrons in the future in case others were not in a position to spend beyond their means. Instead of being polite or showing any empathy for me as a customer, I was met with rudeness that seemed to imply it was my own fault for considering their membership program. Again I was ready to cut my losses, when she edgedly flung out, "You want me to cancel it?" (neither with concern or grace; almost challenging me.) I decided to take her up on the cancelation. Had I thought faster on my feet, I would have returned my whole order right there and then and walked away. But I was interested in what I had found and so we began the process of only returning the membership. When the numbers once again were not working out on the receipt, I challenged her. To which she said it would work out once she returned the gift card (sound familiar?). A bit frustrated by this point, I evenly countered that I would hold the gift card in my hand until she could show me how the math worked out. At this point, she reached across the counter and yanked the card out of my hand and acted as if I was trying to get something for free rather than hearing my concern over whether I was receiving my whole refund. After a few minutes of doing math myself, I understood what she had intended but was treated as filth rather than a paying customer. As I walked away feeling ashamed for needing to watch my spending closely, I heard the encouragement of two other sets of patrons following me out, affirming my concern and commenting that "you couldn't pay us enough to shop here again" and "their membership is a scam." I tend to agree with both sentiments.

May 28, 2024

It's great to have an option for buying books that allows you to pick up and page through it. So much of our purchases are online now but I needed to buy a children's book and wanted the option to actually see it before buying and look through it for content. This store has a good variety of selections for many types of books and games. It's fun to browse in person!

Dec 31, 2024

Nice people and I found what I was looking for. It's just a very small crowded store.

Dec 23, 2024

Lots of stuff crammed into this small area. Always fun hunting for something new.

Feb 15, 2024

This is a very good book store to go to and buy many amazing books. I love books so much, but not as much as I love the fact that the blockbuster movie Winnie the Pooh: Blood and Honey was made with a budget of less than $100,000 and it is still better and more entertaining than most movies that come out now.